South Shore Yachts – Yacht Brokers – Yacht and Boat Repair and Parts – Niagara-on-the-Lake - Niagara's premier source for yachts for sale and specialists in repairs and parts to all makes of boats and yachts
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ORDERING Q&A

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Customer Service

[/vc_column_text][/vc_column][/vc_row][vc_row layout=”boxed”][vc_column][vc_tta_accordion style=”modern” shape=”square” color=”white” c_align=”center” c_icon=”triangle” c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section title=”QUICK HELP” tab_id=”1443840746484-777af057-3040″][vc_column_text]If you have any questions about ordering from South Shore Yachts, please don’t hesitate to ask using any of the following methods of contact:

Phone: (866) 628-4080
E-mail: sales@southshoreyachts.com
Address: 1544 Four Mile Creek Road
Niagara-on-the-Lake, ON | L0S1T0
Hours: Our Store Hours Are:
Monday to Friday – 9am to 5pm
Saturday & Sunday – By Appointment[/vc_column_text][/vc_tta_section][vc_tta_section title=”PRIVACY & SECURITY” tab_id=”1443840935803-559de44f-cb7f”][vc_column_text]South Shore Yachts takes our customers privacy and security seriously. All orders made via our online store are secured using SHA-2 and 2048-bit encryption – the strongest on the market today. In simple terms, that means any information you share with us is encrypted and unreadable by other servers.

Further, we do not share or sell your information to any third parties.[/vc_column_text][/vc_tta_section][vc_tta_section title=”PAYMENT METHODS” tab_id=”1443840934563-fa12a469-9fea”][vc_column_text]We accept all major credit cards, including PayPal, Visa®, MasterCard®, American Express® and Discover.[/vc_column_text][/vc_tta_section][vc_tta_section title=”RETURNS & EXCHANGES” tab_id=”1443840933476-49b7bfd1-a615″][vc_column_text]South Shore Yachts wants its customers to be fully satisfied with its products. If for any reason, you have an issue with the product you ordered, we will happily accept returns within 30 days of your order date.

This excludes special order items, on sale items and electronics.

Parts must be returned with the original packaging intact, suitable for restocking as new.

We cannot accept return on items:

  • if the product is damaged or missing;
  • if more than 30 days past order date;
  • if product has been altered or installed;
  • if the product is a special order item which we typically do not keep in stock;
  • if item was on sale.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”RETURN SHIPPING” tab_id=”1495404809764-8a16bf3f-8142″][vc_column_text]The cost of shipping returned items is the responsibility of the customer. Please use the following address when shipping returned items:

1544 Four Mile Creek Road
Niagara-on-the-Lake, Ontario
L0S1T0[/vc_column_text][/vc_tta_section][vc_tta_section title=”STORE LOCATION” tab_id=”1495404960386-ed3a7a12-a061″][vc_column_text]Our retail shop, office and warehouse is located at:

1544 Four Mile Creek Road in Niagara-on-the-Lake, Ontario – just East of Highway 55.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]